SAFETY & POLICIES
SAFETY COMES FIRST!
We know that you won’t be able to relax and enjoy your massage unless you feel 100% comfortable with your therapist. And your therapist needs to know that they will be safe when meeting new clients at their home or office. So we place the highest priority on safety.
For client safety, our therapists undergo:
Multiple in-person interviews
Licensed with the City of Edmonton
For therapist safety, our clients must:
Verify your ID by adding your picture to your client profile.
At this time we do not go to single male homes. If there is another female at the home we will come.
Direct billing and credit card will be done for payment. Our therapists don’t carry money.
You will receive an Welcome email please fill out your client profile and add your Picture.
We have new covid 19 protocols in place to follow Alberta Health Services guidelines.
Tips are greatly appreciated by our therapist. Cash is the best way to provide tips as direct billing and our pay online option does not allow for it.
In order to minimize disruptions to our schedule, we require 24 hours notice to change, cancel and/or reschedule appointments. If you need to cancel or change your scheduled appointment, please notify us 24 hours prior to your scheduled time by phone or email.
If 24 hours is not given, the client will be responsible to pay for the 50% of the scheduled appointment.
Cancellation fees are in effect to ensure that our therapists are compensated for their time. As a busy business we often turn away clients, please keep in mind that if inadequate notice is given it is difficult to fill vacant spots, this not only negatively impacts our therapists, but also affects our clients. Please be courteous to your therapist and other clients by respecting our policies.
Please allow for a 10 minute grace period for the therapist. Traffic and construction can affect our therapists drive times.
We appreciate your respect and understanding with following our policies.